Service Design has a lot to offer Ireland's banking sector.
A look at 6 key trends that are emerging in the changing healthcare landscape.
Mike Monteiro wants designers to man up and learn to sell their own work: our rundown of his keynote speech at IxDA 2015
A discussion about MyMilkman: why was this 200 year old industry perfect for a digital design update?
Frontend and MyMilkman cleaned up at the Digital Media Awards this year.
Frontend.com won the Grand Prix at the IX 2015 awards with their MyMilkman project.
How do we here at Frontend reconcile the disconnect that exists between User Centered Design and the Agile approach.
Focus groups are a great way to collect information from several people very quickly and cost effectively. They are mainly used to gauge peoples' reactions and feelings to items & designs, however when used appropriately they can also be used as part of user requirements gathering.
Frontend are pleased to announce the launch of MyMilkman.ie. A major new initiative from Glanbia - one of irelands largest food companies. The new service has both customer and milkman interfaces allowing the ordering and delivery of milk to be managed effectively. See more at www.mymilkman.ie
Targeted specifically at the international press and political delegations the iPhone app provides up to date information of important meetings, events and press releases. It also includes an Apres-Castle section to help our out-of-town friends find the best places to unwind.
Check out the latest app designed by the team at Frontend.com - Eventstr is a new event planning app which makes sending and managing invitations super simple. The app is available in 2 flavors - one for girls and one for guys. So whether you are organising a few beers after footy or a girly night out there is definitely an Eventstr app for you. Visit the website www.eventstr.info
Accu-Chek, the world no.1 brand in Diabetes care have rollout global video training solution designed by Frontend.com.
Research has shown that detailed training greatly increases the patient adherence ratio to their specific treatment program. Unfortunately not every diabetes patient has access to detailed training and as a result many do not monitor their glucose levels correctly or in worst case do not monitor at all. Working with Roche, Frontend conducted detailed research into training techniques employed by diabetes nurse specialists and created a training template that could be used for all Accu-Chek monitoring devices. The training is delivered as a series of short videos incorporating both 3d animation and recorded segments. To date the training solution is being rolled-out for all Accu-Chek blood glucose monitoring solutions in 114 markets and has been recorded in 44 different languages. View more at http://bit.ly/11HqtlZ
Frontend are delighted to hear of the continued success of Bank of Ireland's Mobile Banking App. In the first 3 months after launch 160,000 customers downloaded the app and with over 3 million log-ins and over EUR 100 million in transactions in that period, it is fast becoming the primary interface for many users to manage their accounts. More recently Bank of Ireland's Mobile Banking was the only Irish banking app listed in the 2013 Sunday Times App list.
The Institute of Designers in Ireland have bestowed not 1 but 3 awards on the Frontend team this year. A short digital animation produced to promote and explain the new concept of Contactless Payments was commended in the 'Digital Animation' category (view here) while our work on the Out of Box Experience for Accu-Chek was Highly commended in both 'Interaction Design' and the 'Design for All' categories.
Dinamotxt - A new tablet based text messaging app designed by Frontend has just been released. The brief called for something engaging and fun to provide a playful rationale for the app. We designed our solution around our memories of passing notes in the classroom and paper planes. The app is designed specifically for Nexus 7 tablets and is available on the google play store. See more about the app here www.dinamotxt.com
Frontend are honored to be among the winners of an IX award from the IxDA. The award recognizes our achievements in optimizing the Out of Box Experience for Accu-Chek Aviva blood glucose monitoring system. Entries were submitted from over 33 different countries and the winners were selected by an international jury in New York 2011. More here.
Frontend won the Digital Media Awards Best User Experience category for the second year in a row for Banking 365 - redefining online banking for bank of Ireland customers. Judges comments stated Best UX Award for Tourism Ireland MeetInIreland website.
The use of personas as a method for communicating user requirements in collaborative design environments is well established. However, very little research has been conducted to quantify the benefits of using this technique. The aim of this study was to investigate the effectiveness of using personas. A design experiment was conducted with students over a 6 week timeframe.
Usability is central to the successful completion of online forms. Whether applying for insurance, completing tax returns or simply making an online purchase, a poorly designed or confusing form can lead to users abandoning the process. The following are some tips when designing online forms:
At Frontend we get to work with a lot of cutting-edge technology, recently we got to work on some stuff, so new in fact, that its actually just a great idea bundled into a set of specifications. As its in a formative stage, there are no commercial products to provide an interaction template or paradigm. It's called Remote User Interface (RUI) and it could, if widely adopted, change the way that we interact with consumer electronics by blurring the boundary between computing, audiovisual and mobile technologies.
User centred design can be a useful and speedy way of increasing efficiency and hence reducing costs. More often that not, design is seen as a way of increasing sales, attracting eyeballs or retaining customers. However at Frontend we've noticed that some of our most successful projects concentrate on cost-reduction and business efficiency.
The out of box experience (OOBE) describes the users first interaction with a product or service. In the technology sector this first experience invariably involves plugging stuff in, installing some software and crossing your fingers in the hope that the product will work. The problem is that, in far too many cases, it doesn't.