Design

Sometimes even the best interfaces cannot meet the changing requirements of the typical workplace. In this case, post-implementation user testing can pick up the difficulties that were not picked up first time around.

Unclear and unhelpful error messages tend to mean that errors will recur, or take longer to resolve. The manner in which the user is made aware of how an error occurred, and how it can be corrected, will influence the probability of ultimate success.

For WAP interface design just as with any other device, content, design and navigation must be developed in a way that meets the needs of typical users.

While a professional approach is essential for any organisation serious about their online presence, on it's own a 'good looking' site is not sufficient. It is in its impact on usability that graphic design is now particularly significant in the online environment.

Some form of feedback or progress is of enormous assistance to the user in any waiting situation. This both informs the user and confirms that the device is working as expected.