Design

Consistency is important because it helps users familiarise themselves with an application or site as quickly as possible. That means reduced training costs (both formal and informal), and, in the case of the online environment, a much greater probability of retaining customers and visitors.

In order to build and design forms that work with rather than against the user, it is worth following some simple guidelines in order to improve usability levels of this key interaction.

Research indicates that most users never find the majority of the functionality in any given application. Learning tends to reach a plateau early on, and is rarely expanded upon. And what that means is that most customers consistently undervalue the software products they purchase and use.