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Mobile & Telecoms

Good User Experience is a key determining factor in providing successful mobile products, applications and services.

With a product as ubiquitous as the mobile phone, customers spanning across all demographics, key customer services and revenue generators delivered across multiple channels such as the web, mobile, IVR & high street stores; the overall mobile customer experience is critical to operators, handset manufacturers and content/service providers.

Our experience in designing the best mobile customer experience spans across handset and mobile devices & services, web and telephone based sales and customer support channels and mobile software development.

We understand the importance of the holistic customer experience and the impact on the bottom line when things go wrong.  We support our clients through the entire user centred design lifecycle from concept development to market.

Evaluation & Testing
Task Flow Analysis
IA/Interaction Design

Concept Testing
Interaction Design
Interface Design
Prototyping
Development
User Centred Design Lifecycle - Research - Design - Evaluate
Application Development
Interaction Design
Interface Design

Customer Research
User Testing
Usability Evaluation
Competitor Analysis

Frontend provide:

  • Mobile (device independent) interface design and development
  • Customer research & requirements gathering
  • Usability and customer experience evaluations & testing
  • Testing Lab for web, mobile and IVR
  • Service/Product prototyping to test services with real customers before launch
  • Interaction & graphic design for mobile, web, IVR & software interfaces
  • Training and mentoring of in-house development teams
  • Mobile software development

Related Case Studies

For more information, to discuss how we can help you or to arrange a
meeting, please do not hesitate to contact us.

Colm Codd,
Head of Consumer Services,
O2 Ireland:

"Adopting a user centred design approach to our product development process is an important factor in the successful launch of many of our products and services.

Frontend's work in eliciting customer requirements and testing iteratively with our customers throughout the product development cycle has ensured we are delivering the best possible customer experience."

frontend.com, 7 Westland Court, South Cumberland Street, Dublin 2, Ireland
Email: mail@frontend.com     IRELAND +353 (0)1 611 46 30
UNITED KINGDOM +44 (0)8450 829 044     SWITZERLAND +41 (0)21 634 2437