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Frontend worked with O2 on the design and development of their online bill management application for Business and Personal customers. Basic functionality such as recent call history, bill payment, payment history and account management was provided to Personal customers. However, business customers were also provided with numerous reporting tools to meet their extended needs. Data could be exported in excel and PDF format to integrate with internal accounting systems.
Frontend conducted extensive user requirement gathering prior to the design and development of the application. We provided full user centred design services including interaction, navigation, visual design and client side templates. We also conducted target user testing with representatives of O2’s customer base.
To find out more about our experience and services, contact us.
View other sample projects we completed for O2
"Adopting a user centred design approach to our product development process is an important factor in the successful launch of many of our products and services. Frontend's work in eliciting customer requirements and testing iteratively with our customers throughout the product development cycle has ensured we are delivering the best possible customer experience."
Colm Codd
Head of Consumer Services
O2 Ireland
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