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An Irish Government initiative, Reachservices provides the citizens of Ireland a single point of access to all government and public services.
After launch the initial reaction to the site was poor with very few users registering online. Frontend were requested to carry out user testing with customers in order to pinpoint where the problems existed. The main problem areas were with information layout, task flow and screen design.
Following the user testing, Frontend provided the Irish Government with a fast and effective user-centred redesign. The information architecture was redesigned for ease of use and key user task flows were designed and tested with users to ensure satisfactory usability and success rates. User tests were conducted using high fidelity prototypes to ensure that the proposed design was a measurable improvement over the existing site.
Frontend designed the visual look and feel of the site and provided HTML templates that are compliant with accessibly standards. The site is multi lingual designed to be available in Irish and English. The new version of reachservices.ie was launched on 30th January 2007 and can be visited at www.reachservices.ie
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