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Usability Services

Frontend's practical approach to usability focuses on helping you to know your users, validate your designs and deliver workable real-world solutions. We provide usability programmes for anywhere there is an interface between people and technology.

User Testing

Frontend's usability services ensure:

  • Target users achieve their goals quickly and easily
  • The user interface communicates all functionality available
  • Products/Services are appropriate, intuitive, easy to learn and easy to use
  • Obstacles and complexity that hinder task completion are removed
  • Contingency design to help users get back on track when things go wrong
  • Target users have a positive experience using the product or service
  • Target users recommend, buy and use the product or service 

Benefits

The benefits of including end-users in the development of websites, applications and products go straight to the bottom line:

  • Save Time and Money in Development - avoid costly revisions.
  • Create Superior Products and Services - empower the customer, while reducing training and support.
  • Improve the Sales Process - customers will buy your product and/or use your service if it is easy to use.

Our usability services include:

To find out more about how Frontend's usability services can help you develop better websites, software and products, contact us.

Related Case Studies

Colm Codd, Head of Consumer Services, O2 Ireland:

"Adopting a user centred design approach to our product development process is an important factor in the successful launch of many of our products and services.

Frontend's work in eliciting customer requirements and testing iteratively with our customers throughout the product development cycle has ensured we are delivering the best possible customer experience."

Related Articles in the Frontend Infocentre

Introduction to User Centred Design Process

Knowing who your users are, what they want and if your system is fulfilling their needs is central to UCD.

The User Champion

The role of a 'User Champion' is to represent the interests and concerns of the user in all decisions concerning interface design.

Who is the User anyway?

Understanding the user is a pre-requisite of high quality interface design.

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