Usability

The role of a 'User Champion' is to represent the interests and concerns of the user in all decisions concerning interface design, including graphic look and feel, interaction design, product functionality, and even accompanying materials such as instruction manuals.

Although timing is a valuable tool for some types of testing, it is not the full story. Ultimately, it is why users slow down that is more important than how much time they actually spend.

Traditional usability testing and even detailed log analysis will miss some of the user experience feedback required to make a site great. This article looks at why.

When there is a risk that usability issues with ballot papers could decide the winner in the US Presedential Elections, surely it is time to sit up and take notice.

The accepted wisdom that usability engineering should be introduced as early as possible in the development process has many arguments in its favour. Some of those arguements are outlined here.