ProShip (formerly NeoPost) provides industry- leading multi-carrier shipping software to 25 of the top 100 Retailers delivering 1.5 billion parcels a year. The system speeds up turnaround times and reduces shipping costs.
ProShip’s shipping software engine was second to none, fast flexible and reliable. However the user interface and operator experience was out of date and out of step with the modern logistics operations. Frontend were brought in to deliver a new UI and UX as part of a project to deliver a new more flexible product architecture.
We started with the users, visiting warehouses and factories around the US to get a detailed picture of the users and the context of use. We provided user and role based personas, customer profiles and feature roadmaps for the product management team.
Research complete, Frontend designed a modern, responsive and device independent UI that can be configured for use in a wide variety of warehouse and in-store contexts.
The user interface was delivered as a fully featured interactive prototype and accompanied by a set of high quality HTML/CSS templates ready to integrate with the ProShip engine.
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Our multidisciplinary software design team is based in our studio in Dublin, Ireland. Unlike most design consultancies, our research is conducted by professional researchers while our design team have over two decades of experience in complex systems, software programmes, usability, psychology, data visualisation, computer science and business process improvement. We engage with all stakeholders, understanding their environments and creating solutions that work at every touchpoint. Contact us to collaborate on your upcoming software project.