Student doing an exam

Optimising UX for Skillsbox’s Global EduTech Platform

Managing Students, Examinations and Certifications across a Digital Ecosystem


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ICDL is a global social enterprise providing digital training solutions across 20K test centres in 100 countries – awarding 70 million certs to 17 million people. A subsidiary of ICDL, Skillsbox provides specialist tools allowing 3rd party training centres manage students, examinations and certifications across a digital eco-system. Frontend worked with Skillsbox to significantly improve UX across their systems that included 3 key UI’s: 

  1. An Administrator UI that allowed training centres manage students (candidates), classes, module assignment, credit management, student progression & exam session management. 
  2. A invigilators UI that allowed test centre invigilators manage exam day session and attending candidates
  3. A candidate portal that allowed students to monitor their assigned modules, progress, achievements, etc. 

Image of Skillsbox Administrator UI

Administrator UI for Skillsbox

Image of Skillsbox invigilator UI

Invigilator UI for Skillsbox

Image of Skillsbox Candidate UI

Candidate UI for Skillsbox

Design solutions were delivered as sprints, allowing Skillsbox internal development team work in parallel with the Frontend’s design team. Frontend provided accessible, standards compliant, modular code that was clearly marked up for easy implementation. Once delivered user support requests reduced dramatically and future development was simplified because of a clear, extensible and extendible design solution. 

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Our multidisciplinary software design team is based in our studio in Dublin, Ireland. Unlike most design consultancies, our research is conducted by professional researchers while our design team have over two decades of experience in complex systems, software programmes, usability, psychology, data visualisation, computer science and business process improvement. We engage with all stakeholders, understanding their environments and creating solutions that work at every touchpoint. Contact us to collaborate on your upcoming software project.

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