Technology is transforming digital healthcare UX, but important challenges still remain. How to integrate with existing services? How to reduce and not increase the healthcare professional’s workload? How to improve patient UX and help them engage for the term of their therapy?
The user experience of Connected Health solutions has a major bearing on their efficacy and uptake. As the healthcare system is a complex service delivery ecosystem with multiple roles and responsibilities, there are many different user goals to address. Beyond the patient and physician, there is also the nurse (who perhaps shoulders the greatest burden), the Pharma company, and the healthcare payee. As a result, any proposed solution must ‘work’ for all roles within the system, or it will not succeed. It is critical to understand the context of healthcare delivery and the differing success metrics relevant to each of the players.
Our team have extensive experience conducting user research and UX design in the Connected Health sector. Consequently, we understand the needs of clinicians and have conducted a significant amount of clinic-based research – both observational and interviews with patients, nurses, and physicians.
Our UX design team have delivered award-winning Connected Health solutions and our controlled design process is compatible with ISO 13485 standards. This allows us to manage the design process from initial formative research through to summative testing, maintaining the usability file for FDA compliance if necessary.
Do you have a project in mind?
Our Connected Health Design team is based in our studio in Dublin, Ireland and work with clients all over the world. Our multi-disciplinary team includes business analysis, cognitive psychology, usability, human factors, medical device design, interaction design and user interface design and development skills. We have two decades of experience in delivering medical software, healthcare device interfaces, patient training and instructions, patient apps, and process improvement.
Get in touch today to see how we can help with your upcoming eHealth project.