A Frontend.com moderator places sticky notes at a medical innovation workshop.

Patient Journey Mapping

Understand the patient and healthcare context is a key driver in healthcare innovation.

Successful healthcare innovation pivots around identifying the right problems to solve. Mapping the patient journey is the first step in this process. Whether it’s launching a new therapy, creating effective patient support programs, or designing better medical devices, a deep knowledge of the patient journey will help you identify the specific challenges and opportunities you face.

Our patient journey mapping process starts with documenting the clinical pathway from the patient perspective. Through research we identify what the patient is required to do and how they feel at each step in the journey. We also identify what healthcare professionals they are required to interact with and the success criteria associated with those encounters. We look closely at the professionals’ goals as well as those of the patients to capture opportunities for win-win solutions.

Our healthcare solutions team work with pharmaceutical companies, medical device manufacturers in multiple treatment areas including cardiology, neurology, endocrinology, oncology, dermatology and audiology. We have over 10 years’ experience conducting research with patients and healthcare professionals gathering insights in both clinical and home contexts around the world.

Do you have a project in mind?

Our team is based in our studio in Dublin, Ireland and work with clients all over the world. Our multi-disciplinary team includes business analysis, cognitive psychology, usability, human factors, medical device design, interaction design and user interface design and development skills. We have two decades of experience in delivering medical software, healthcare device interfaces, patient training and instructions, patient apps, and process improvement.

Get in touch today to see how we can help with your upcoming human factors requirements.

Contact our Patient Journey Mapping Team

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